FAQs
Policies at The Game Store VA
Service as It Should Be
We're here to help. If you have a question about a game - rules, do we carry, whatever - we'll try to answer to the best of our abilities. We know there are thousands games, and we might not carry your favorite, our shelf space is limited and we try to carry a variety. If we don't carry a game or expansion, ask and we'll look to see if we can special order it for you.
Please don’t hesitate to contact us if you have any questions!
What are your payment options?
We accept ALL major payment types:
- Cash
- Credit or Debit
- ApplePay, Google Pay & Samsung Pay
What is your return policy?
We will take back - return, exchange, credit - any unopened products within thirty days of purchase with a receipt. We do not accept returns on TCG packs or boxes to protect against counterfeiting and fraud.
Do you offer gift cards?
Absolutely we do! Our cards are available from amounts starting at $20. These cards are 'like cash' so please be careful with them.
Do you buy TCG cards?
Sorry, we do not.